Meet our Customer Service Reps- Part XI

We’re back with another opportunity to get to know our Customer Service Reps.  This time we spoke with Donna, who began working for us last summer.  While she may be relatively new to the Customer Service department, she actually has previous experience working for Hodges Badge Company, as she spent time in our Rhode Island factory as our Shipping Supervisor in the ’90s. 

Now that she spends more time taking calls, Donna shared how interesting it is to talk with people from all over the country, and how much there is to learn about the different type of competitions our awards are a part of. 

When I asked her what customer service means to her, she noted how important it is to make the customer comfortable.  This means being yourself on the phone in order to provide service on a personal level. 

Originally from Fall River, Massachusetts, Donna is a super busy mom to three kids- ages 11, 10 and 6.  When she gets a spare moment, she loves reading, running, and spending time outdoors.

A Little Story about our Cookie Cutters

So if you browsed carefully through our 2011 Dog Show Awards Catalog, you may have noticed we slipped a few new non-traditional prizes into the mix.  In addition to our obedience and agility frames, silver, and new whistles, are a selection of dog-themed cookie cutters.  And keeping with the tradition of our equestrian cookie cutters, the shapes come with a cookie recipe.

McKell, posing in between cookies

Anyone who looks for recipes online knows there are plenty of dog cookie recipes to choose from.  Do you want to use liver, bacon, cheese, jerky bits, yogurt, peanut butter, or another central ingredient?  Well, to make sure the recipe was simple enough, and would get your dog salivating, we had to test the recipes.  Our President Volunteer Baker Rick Hodges was happy to test them out on McKell, our company dog-in-residence.

It turns out the yogurt recipe burned too easily, and the bacon recipe didn’t look too good after it sat in the jar for two days.  Rick said that there was no way he was putting raw liver into his blender!  So we stuck with the dog-approved classic peanut butter.  While McKell “really would rather just lick peanut butter straight from the jar,” apparently she thinks the cookies are pretty good too.